terms & conditions,
TERMS OF USE

Clients/private paying Clients must be paid for at the time of booking for the appointment. Failure to do so will result in you losing the session.

Heartsbloom abides by a code of confidentiality between Practitioner and the Client. Identifying information, such information includes name, address, biographical details and other description of a Client’s life and the circumstances, which might result in

Identification of the Client will be kept private. Any agreement between the said Practitioner and the Client about disclosure may be changed by joint negotiation.

The Practitioner attending to the Client may only be reached for the purposes of cancellations and rearrangements with regards to their appointment sessions and phoning out of session time is strongly discouraged. For more detailed T&C’s please see below:

Client Terms And Conditions

A. Definitions

The ‘Practitioner’: Therapist, Energy Healer, and/or Coach at Heartsbloom
The ‘Client’: You
The ‘Insurer’ or the Healthcare Provider: Sunlife, Manulife, Desjardins, RBC etc.

Therapy, Energy Healing, and/or Coaching is the time spent with the Practitioner who will apply their chosen method of therapy application and/or alternative healing modality.

‘Modality’ is a model of study for therapeutic and/or energetic healing application. Psychodynamic Therapy is an example of a psychological modality. Reiki, chakra healing, or meditation are examples of alternative energetic healing modalities.

The ‘Session’ is the booked time slot and arranged time working with the ‘Practitioner’

The ‘Presenting Issue(s) or ‘Problem’ is what the Client wants to work on with the ‘Practitioner’.

Goal: The ‘goal’ is the therapeutic / energetic healing / coaching goal created collaboratively with input from both the Client and the ‘Practitioner’ and is what the Client would like to achieve, as the desired outcome in session.

The ‘Desired Outcome’ is the desired result of the work that the ‘Practitioner’ and the Client work towards achieving.

B. Formation Of Agreement

After booking an appointment by either telephone or Email, you the Client, in accepting the appointment, accept the following conditions for the appointment.

Booking: Appointments can only be made through discussion between the ‘Practitioner & Client, via email or telephone correspondence.

When making an appointment via the booking system, you will receive a booking confirmation and a reminder a few days before your appointment.

You may book ahead all your sessions at your chosen location and time, or you may book one session at a time.

Insured Clients new to the system will be required to contact their insurance directly to verify the details of their plan.

The ‘Practitioner’ requires the Client to be truthful and work in the best interests of the agreement between the ‘Practitioner’ and the Client. The Client agrees to provide the ‘Practitioner’ with all pre-session written work such as questionnaires or assessments, the ‘Practitioner’ will request and in the manner and format the is required. The Client agrees to complete all the required tasking as issued by the ‘Practitioner’ within the timeframe it was requested. The Client also agrees to provide all written pre session work to reach the ‘Practitioner’ by email no later than 48hrs prior to the booked session.

Lateness: You are paying for the time with the ‘Practitioner’ and you agree that arriving for the session and to the session location for your own session is fully your responsibility. The session will be terminated if the Client arrives over 30 minutes late to an appointment and no refund will be given in any circumstances even if the Client wishes to cancel the session due to emergency or unforeseen circumstances out of their immediate control, as the strict 24hr cancellation policy will still apply. If the Client arrives late, the Client will not receive an extension of the agreed time nor will they be offered or entitled to a rearranged session and all terms and conditions relating to conduct, session termination and working relationship will apply.

The ‘Practitioner’ is not required under any circumstances to go beyond the arranged session finishing time and will terminate the session at the end of the arranged time. The ‘Practitioner’ is not required to continue over the arranged time slot if the Client hasn’t reached their desired outcome.

The Practitioner will use reasonable care and skill in providing the service that you choose. Every Client is different and so every therapy session is different and there are no guarantees of successful results.

It is not the responsibility of the ‘Practitioner’ to achieve the desired outcome for the Client, the Client takes full responsibility for achieving this and works with the help of the Client.

The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the Client by the ‘Practitioner’. It would be unethical to provide a guarantee for a Client’s treatment of therapy, coaching or hypnotherapy.

In the small percentage of people that the therapy is unsuccessful for we do not offer a refund or part refund. Heartsbloom does not accept any liability in relation to the therapy and modalities used in session and on this website. Heartsbloom does not accept any liability in relation to any of the recordings or correspondence and it is up to the discretion of the user to determine if they are appropriate.

C. Pricing And Payment

A one to one 50 minute uninsured/private session is priced varied based on service, please review the services page for details.

A one to one 50 minute insured session will be covered by your insurer. Excess fess will be covered by the Client and an invoice will be sent to the Client accordingly.

D. Refund And Cancellation Policies

‘Booked Sessions’ by the Client or by Heartsbloom must be paid for in full before any time spent with the Practitioner can commence.

For session bookings, for you to receive a refund of all monies paid or to not incur a cancellation charge of the full amount of the session, you must cancel in advance of 24hrs.

E. Refund

1. The Client is not bound by the cancellation fee if they contact Heartsbloom to cancel or rearrange prior to exactly 24hrs prior to the arranged session. To avoid any doubt 24hrs is exactly 24hrs so in this example if a session is booked for Wednesday at 5pm the 24hrs prior to this session would be 5pm on the preceding Tuesday. The Client will not receive a refund of any monies for any session cancelled within 24hrs prior to a session. In all cases the Client will effectively have paid for the session slot. If written cancellation is received within the 24hrs prior to the booked session the Client has no claim to this session time and Heartsbloom then reserves the right to offer that time slot to other Clients and may book that time slot with another Client.

2. Heartsbloom reserves the right to terminate the session earlier than arranged. If the Client and the Client agree the problem has reached a satisfactory resolution of the problem that the Client booked the session for, then the Client will not receive a refund of any monies for the remaining time and the session will be finished early. You will be made aware of a realistic time frame based on previous appointments with other Clients and the Client will arrange the appropriate time slot from the estimation according to previous experience. You will not be made to expect that the problem will require more time than the ‘Practitioner’ deems necessary from previous experience with other Clients. Sometimes a Client requires more time or less time than expected and this in most cases can only become known in a session when working with the Client and ‘Practitioner’. If you are in any doubt or have any questions relating to the agreed time slot, you must raise the appropriate questions with the ‘Practitioner’ prior to booking the arranged session. You are not entitled to any refund or any monies for any remaining time if a session finishes earlier than booked and arranged in any circumstances including those that are out of the control of the ‘Practitioner’ or the Client. Whether the session is ended earlier or extended, the consultation fee remains the same.

3. Heartsbloom, reserves the right to terminate a session without a refund if it is considered that you are a personal risk to her or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any monies for any time with Heartsbloom or remaining time of the booked session. Heartsbloom receives the right to protect the interests of the business and their personal safety and will terminate the session with the Client if the business is compromised by the Client in any way, without refund to the Client.

4. Heartsbloom reserves the right to terminate the session if the Therapy is not considered in the best interests of the Client and the Client reserves the right to not disclose the reason why and in these circumstances no refund will be given.

5. The length of the appointment is at the discretion of the ‘Practitioner’. Although scheduled for a specific length of time generally 50 minutes, if it is appropriate to end the session, Heartsbloom reserves the right to do so. The ‘Practitioner’ can terminate the session if they consider that it is not in your best interests to continue with the session and the Heartsbloom is not required to say the reason why.

6. When booking from outside Canada the appointment time and further communication regarding the appointment are in the time zone of your current location. There is an option for you to change the time zone during the booking process if required. If you have booked in the wrong time zone, Heartsbloom cannot be responsible for the error. This will be counted as a missed session and payable by the Client and not the Insurer if you are insured.

7. You may rearrange and rebook an appointment on the system before 24 hours to change the day/date and time and you may rebook your appointment as often as is necessary. If for some reason, you are unable to cancel or rebook before the 24 hour cancellation or rebooking period, you will be expected to inform Heartsbloom at hello@heartsbloom immediately. Failure to do so will be at the cost of the Client.

8. Accepted methods of Payment:
Payment can be in the form of cash at the session or, preferably, via a bank transfer. Bank details given on request once a therapeutic contract has been discussed.

9. Short Notice emergency sessions:
Emergency sessions can be booked directly with Heartsbloom. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other Clients to book and may be directly offered to a Client on the Waiting List. It is at Heartsbloom’ discretion whether to accept late payment prior to a session. Payments are not accepted during or after a session in any circumstances.

F. Cancellation

Cancellation can be done via email or telephone by the Client, with a minimum of 24 hours before a session for a refund in full. 24 hours is exactly 24 hours prior to the arranged time – e.g. an appointment arranged for 2pm Thursday must be cancelled by 2pm the Wednesday before. Any cancellations within the 24 hours period will incur session charge of monies paid. If a Client attempts to cancel a session before the 24 hour cancellation period, the Client is expected to contact Heartsbloom.

If a Client fails to give 24hrs notice for their cancellation, they will not receive a refund for the booked session.

Rescheduling before the 24-hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.

Heartsbloom may terminate the working relationship with the Client at their own discretion.

G. Confidentiality And Health & Safety

1. Heartsbloom agrees to confidentiality between the Client and the ‘Practitioner’. Heartsbloom reserves the right not to disclose any session information to any third party even at the request of the Client unless there is a written requirement to do so by law. Heartsbloom reserves the right to inform the police or appropriate services of your condition and intentions relating to any information she consider appropriate to help them with their enquiries and for the interests of the public. This information may include session notes and recordings if she considers you a risk to yourself or to others.

2. You are not permitted to record the session on the phone or otherwise unless you have written consent by Heartsbloom. Heartsbloom also requires confidentiality of the Client and in no circumstances is the Client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post session. The correspondence and all therapy and coaching advice and application is only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. The relationship between the Client and the ‘Practitioner’ towards the desired outcome and/ or Goal and hypnosis recordings if any and all relating correspondence by phone and in writing is strictly only for use of the Client and the ‘Practitioner’. Heartsbloom / ‘Practitioner’ accepts no responsibility for the effecting use of material recorded or written for any person other than the Client for which the material and correspondence was intended.

3. Any material shared is the intellectual property and copyright of Heartsbloom. Heartsbloom owns the rights to any recorded material created for the Client and requires written permission for any recorded or written material to be used. The Client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the ‘Practitioner’ and the Client or issued by the ‘Practitioner’ to the Client. The Client agrees to use the material as directed and ‘Practitioner’ accepts no liability for the use of any written or recorded material.